Refund policy
Shipping & Returns Policy
At Diecast Marvels, we understand that your collectibles are precious. We take great care in packaging and shipping every model to ensure it arrives in perfect condition.
Shipping Information
Shipping Within India
- Processing Time: Orders are processed within 1-2 business days
- Delivery Time: 3-7 business days depending on your location
- Shipping Partners: We use reliable courier services for safe delivery
- Tracking: You'll receive a tracking number once your order ships
Shipping Rates
- Standard Shipping: Pricing Available at checkout
- Free Shipping: On orders above ₹ 30,000
- Express Shipping: Available at checkout for faster delivery
Packaging
As fellow collectors, we know how important proper packaging is. Every model is:
- Carefully inspected before shipping
- Wrapped in protective bubble wrap
- Packed in sturdy boxes with cushioning material
- Sealed securely to prevent damage during transit
Returns & Exchanges
Our Return Policy
How to Initiate a Return
- Contact us at diecastmarvels.com@gmail.com with your order number
- Explain the reason for return
- We'll provide return instructions and address
- Ship the item back in original packaging
- Refund will be processed within 5-7 business days of receiving the return
Non-Returnable Items
- Opened collectibles
- Limited edition models with broken seals
- Items marked as "Final Sale"
- Custom or special order items
International Shipping
Currently, we only ship within India. International shipping coming soon!
Order Tracking
Once your order ships, you'll receive:
- Email confirmation with tracking number
Questions?
If you have any questions about shipping or returns, please don't hesitate to contact us. As collectors ourselves, we understand your concerns and are here to help!
Email: diecastmarvels.com@gmail.com
Phone: +91 9542636626
Response Time: Within 24 hours
Your satisfaction is our priority. We're committed to ensuring every collector has a positive experience with Diecast Marvels.